Guest Information

Important Guest Information

We are delighted that you have selected White Beach Bungalows!!



- Reservation Confirmation -

1 week before arrival to the island, please reconfirm your reservation via e-mail to or +855 70396082

1 day before check-in date, please confirm your estimated arrival time. 

Ferry information can be found below. 


- Money on the Island-

We accept both USD & Cambodian Riel.   1 USD = 4000 Riels

Payment available, Credit Card, Cash or local bank transfer (ABA, ACLEDA)

Please note that we do not have any ATM on the island, cash out is available for 8% commission.  

- Ferry Services - 

We recommend:

Island Speed Ferry at: 8 AM, 9 AM, 12 PM, 3 PM

Buva Sea at: 8.30 AM, 11.30 AM, 2.30 PM

Speed Ferry Cambodia at: 8 AM, 2 PM


The speed ferry takes approximately 45 minutes and costs $25 per person for a round trip with open return.*

*prices and travel time may vary 


Our daily ferry schedule

Sihanoukville to Koh-Rong : 7:30 am - 9:00 am - 11:30 am - 3:00 pm - 4:30 pm

Koh-Rong- Sihanoukville : 6:30 am - 10:00 am - 12:30 pm - 4:00 pm


- Pick Up Service - 

White beach is located at the north end of Koh Toch beach, about 7 minutes walk along the beach from the pier giving you the opportunity to see the village and walk along the beach.
For big bags or suitcases, we are happy to send our motorbike to pick your from the pier for free (from 9 AM to 11.30 AM & from 1 PM to 4.30 PM.Pickup available only from Koh Touch Village piers. However, due to ferries tending to delay and arrive late to the island, we request that you please call us when you arrive to Koh Rong to make use of this service, let us also please know the name of the ferry company you are coming with (IMPORTANT). If you don't have a local sim card you can ask the ferry staff to please call us for you.
Please note that pick up service is up and availability of our staff, Sometimes you may need to wait a while until we can pick your luggage up, in this cases you can leave your big luggage at the Ferry’s Office on the pier and walk to "White Beach" and we will pick it up later, Please note as well that we offering a pick up service (9 am - 5 pm) and NOT a drop off service although we will be happy to assist you to reach back to the pier in check out day from 9:00 am until 3:30 pm by coordinating with the reception staff on check out day if you need our assistance getting to the pier before 9:00 am or after 5:00 pm we can arrange that with our Khmer staff for extra 10$ at the evening before check out.
Our number: +85570 396 082  (WhatsApp, Telegram) 


 - Check In & Check Out - 

Check-in is available from 13:00 PM.

Check-out is 10:30 AM. 

(For late checkout, please ask at the reception.)


-  Reception - 

Reception is open from 8:00 AM till late.


Be sure to speak to us one day before check-out to reserve your return ferry seat for you. 


 - Restaurant & Bar - 

Our kitchen is open from 8:00 AM till 9:00 PM 

Our beach bar is open until late. 


As a guest you can have a tab at the restaurant and pay when you check out.

We only require that you check your bill after each meal to confirm the charges. 


- Room service - 

We provide room service by request.  

If you would your bungalow to be cleaned, please ask for it in the morning at the reception. 

We will not enter your bungalow without your permission.


- Safety -

While our beach is nice and calm, we ask that you please use common sense and do not leave your expensive belongings unattended. 

For big money and passports, we recommend to use our safety box at the reception. 

Please remember also to lock your bungalow when you go out, and do not leave your expensive belongings in visible places that may tempt potential thieves. 


- Animals - 

Koh Rong is home to some monkeys in the jungle and while they are not pets, they can sometimes be hanging around.

They like shiny things, so please do not leave your favourite gadgets on your balcony unattended, or bring food to your bungalow as it attracts them.

We recommend not to keep any food in the bungalow.

You might ask the restaurant staff to keep food for you in the fridge.  


- Towels - 

Please refrain from using your bath towels on the beach as the sand causes problems with our washing machines. 


- Water - 

Our tap water in the bungalows comes from the local river and underground. While we have water filters installed for all the bungalows, occasionally the water may come through a bit brown-coloured due to iron content and sand.

If this happens, please let the water run for a minute or so and the water should become clear. 

If it does not, please see reception to have the water filter changed. 

Please note that light-coloured clothes and blonde hair should not be washed when the water is coming through coloured.


We have clean drinking water available in the restaurant and bar.


- Info service - 

At the reception we can help you with almost everything that is going on the island. 


This includes, but is not limited to:

- Boat trips 

- Taxi boats 

- Tuktuk

- Party tickets  

- Kayak Hire 

- Bus tickets 

- Ferry tickets


Please ask us what is happening on the island during your stay and we will be more than happy to answer any questions that you may have and organise activities or services for you. :)